, an s19 goes for $10k, NOT $1k that is found on Alibaba. You’d be surprised how much vat and import tax you’ll have to pay on top of shipping. Buyers have no real value for Alibaba. OldSkoolDj52 • 2 yr. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. com, don't. Trade assurance definitely seems to be a sham. If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. UPDATE (2/3/22): I ended up filing the chargeback back in December for the full amount ($600) on the advice of my credit union. Alibaba TA order not received for over 1 year. The community for Old School RuneScape discussion on Reddit. Business, Economics, and Finance. 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from Quiver Quantitative. The chargeback reaches the merchant's account, pulling their money out. Alibaba's Final Decision . However, as written in the seller and buyer protection program terms, PayPal has sole discretion in the decision to cover or not based on all the evidence and the case at large so they really are not going against their policies. The value of the chargeback was just over £12,000. • 1 yr. Never again will I order on Alibaba, or any Chinese supplier for that matter. Google, along with most other companies, do not take chargebacks lightly. I get back from my trip a week later to pick up my car and they wouldn't give me the. And paying with a credit card gives you the opportunity for a chargeback claim (although that also takes time). S merchants that have Shopify Payments activated as their default payment provider. The high-profile Chinese e-commerce company's share price surged for several years following its 2014 initial. I escalated the dispute and it sat in my list for about A MONTH with absolutely no updates whatsoever so I decided to just bring it up with my bank and. The only people who win out of chargebacks are the card issuers and fraudsters. " With Stripe specifically, it is final. Best. Many sellers on Alibaba have minimum orders set at around 250 - 500 pieces per order, and at a cost per unit of 10 - 25 cents per piece, that could make a potential order cost in the low 3 digits (let's say $150 before shipping). Start a chargeback, explaining to your card issuer that the merchant is refusing to process the legally required return and refund due to merchant's clerical incompetence. Customers want. While it is a great tool, you gotta make sure you use it right. g. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. All you can do is contact them AFTER the reversal of chargeback is complete and apologize. Have yet to test the miners. 1. It is a big joke. I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. There was a lot of inquiry into the process and logistics. So earlier this year I place a chargeback against a purchase made from alibaba. Doubtful with Amazon. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim. This will not only affect products coming from China, but also from the other countries outside the European. An online shop with your company logo (website and app). 8 comments. AlbaTejas • 4 min. Archived. But if you used PayPal's dispute/claim process and the merchant/seller responds to the dispute/claim then you'd most likely lose. If you file a chargeback complaint the card issuer will contact the merchant and give them an opportunity to respond. You’d be surprised how much vat and import tax you’ll have to pay on top of shipping. Sold a gift card a few years ago, the person used it then disputed the charge with their CC company and Paypal promptly yanked the funds from me. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. 4. I've already waited three days without a working furnace, I think I'm going to go ahead and have it fixed by someone else. The Stakes: A compelling rebuttal letter will make or break your representment. GENERAL NEWS. Chargeback Paypal Alibaba. If you don't want charge backs remove donations and ask for donation through bits and subs, outside of that if you really want donations then twitch says not to touch any donations for Atleast 8-12 months to be safe for charge backs. Even though I've presented a written document. com, the following Rules will apply. Of a credit card theif, they will make a couple smaller purchases. Vendor claims I needed to ask for “shake head” and I cannot get a refund. Chargeback requested by a buyer. I emailed/chat with aliexpress, they did not help as well, finally talked to my bank, Chase, and they did a chargeback, reasoning high cost of shipping and not getting any response from seller. The bank will side with Amazon every time. Have you contacted your credit card provider? It might be a little long for a chargeback but maybe not; you may also have an extended warranty through the card that can be helpful. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. Make sure you have really good photos or video (depending on the type. AsleepDocument7313 • 9 mo. ) A great mention by u/Revelation2106 about chargebacks in the UK, it is similar in the US, here. Terms & Policies. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. I sell online and I’ve had it done to me. By comparison, correct parts were $14,000, parts supplied were around $5000. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. As far as how long do you have, it's generally stated that you have 120. Screw the scammers (sellers/merchants). Join for free Messages OrdersHelp with defective/damaged Alibaba order. Had a guy steal $2k from my through a chargeback about 5-6 years ago. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. 00, and that until I pay that amount I will not be able. Input your full name and bank information. I have tried appealing numerous times to do a. How does amex take care of these matters? If they did a chargeback then it would typically go under investigation. Iberia still claims I need to contact Amex as I charged back, and Amex says Iberia has the money and to contact them. Join for free Messages Orders ErikMalik. blaze1234 • 2 yr. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. Hey all. At one point I was at a 7% chargeback ratio. In fact, in amazon, the selling price is at $25! But the fact of the matter is all 4 suppliers are asking $50 for it. com buyers are from more than 200+ countries and regions. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. Stop by a few days later again and pick up a copy of the report. Smooth_Math_8315. Stripe is a scam. The . 02%) posted its latest quarterly report on Feb. Alibaba (BABA-1. However if you have made several over the course of years, its. They're unlikely to investigate further into why you did that and just ban you. io is a great solution since it auto-notifies merchants before a chargeback is about to occur, letting you instantly refund the buyer, ultimately allowing you to accept higher-risk payment types to widen your funnel. Add a screenshot of service documentation. Stop by a few days later again and pick up a copy of the report. They provide a chargeback guarantee model. Pre-arbitration (pre-arb): When the customer. We opened a refund dispute and escalated it today. Chargeback flow They donate $100, decide to charge back They pull back their money and you lose the $100 plus $15 because apparently it costs visa a lot to refund money 🙄 They don't profit doing this. 10. Your dispute rate would go well below back to low-risk almost instantly. There are several different types of. • 2 yr. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. Thanks, I think this one is a grey area because we can't get them to schedule anything. Looks like u/zarx called this one correctly. Use PayPal for payments up to around $2000, then start wiring from bank accounts. Alibaba to split into 6 units. False. For example I bought item on alibaba using my paypal account which debit card are linked, then I requested a chargeback to my bank issuer. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. This will not only affect products coming from China, but also from the other countries outside the European. 57. He also sent ingame gifts and chargebacked the payment for these too, which gets u banned in the game until u pay for the gift, but this has been. In my favor, I got a full refund . If buyer and seller have disagreement over condition, they don't want to hear it, they side with the buyer. Stay on them. If you bought a flight with the terms and conditions specifying that it’s not cancellable, the merchant doesn’t need to allow cancellations. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. Alibaba (BABA-1. Once the process is finished, DoNotPay will do the rest. So far PA seems more strict through support. I work for one such company currently, and as soon as a chargeback is processed, their account and the credit card used for the purchase is banned from making any further purchases, but. - I've shared the information from the delivery company. com experience is a phenomenal success. Not too late, you can attempt Trade Assurance, then chargeback if that doesn't work. We did not sign any documents talking about refund terms. Click on the File a Chargeback option. Thanks heaps!! Was the order on Dec 17th, 22 gone. After they got my money, the seller does not talk to me, and completely ignores my message. Local sites won't let you buy wholesale. garyh126 • 8 yr. ago. View community ranking In the Top 10% of largest communities on Reddit. 75 - 150 comment karma. 8 comments. I've looked at the. Escalate dispute HELP!!! We ordered about $6k worth of custom baby items. For example, people new to Ali tend to do the exact same thing a theif with a new stolen credit card does. In these type of transactions it's not uncommon to wait much longer than 120 days before goods are delivered. Alibaba's "Trade Assurance" is heavily biased towards the seller to the point that they're flat out disregarding any evidence I posted. ago. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. ago. They provide a chargeback guarantee model. If still no response is from the Supplier’s side, turn your heads to Alibaba. No matter which one you choose, you need to have a SKU label, and it will eventually be listed on Amazon. If you prewrite a letter a lawyer can charge as little as $40. If you cancel your subscription and the charges keep coming (many such cases), then you have a case to dispute the charges and you can show your cancelation conformation. . Long story short, check-in never occurred; we waited hours as our check-in time kept getting pushed back and back, we were told 10, then noon, then 1, then 2, then 3, then 5. Try re-opening it or appealing. What I mean is, when you charge it back with the bank, you have to categorize the charge back. Yes. to be precise 6 chargebacks. It seems to me that this is a very low number for an e-commerce B2B-focused site, and I wonder if I contact a seller. ALIBABA SELLER TRIED TO FINESSE ME. Here is what you need to know to win CBs when you get them. It's between the bank or credit card company and their customer. Refund Process on Alibaba. I've looked at the chargeback guides and not sure this is correct. Ridiculous decision on Alibaba's dispute. In short, the customer is usually going to win a charge back for a card not preset transaction. Trying to route around a law by disincentvizing people to exercise their rights by banning them should be seriously frowned upon (and illegal). Seller's cost to honor the contract is 400 usd, and if not, we are going to lose 4000 usd, Alibaba just don't give a shit. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. If it hasn't been delivered, you need to contact the shipping agent immediately and cancel delivery. Step 2: Use Alibaba Trade Center (Under My Alibaba) to communicate with the supplier. Add a Comment. Ridiculous decision on Alibaba's dispute. In addition to said above, it's also tecnically illegal to charge back if you received the goods. After 4weeks of dispute, uploading evidences and all, the battle is lost. If repeated chargebacks happen, you can be placed on a monitoring program, leading to higher processing. If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. 00 to put it on their letterhead. They take much longer usually for shipping, it's set up more like wish website, but if you talk to. We get our money back plus the $15 chargeback fee. This person weeks later is now charging back all of these donations, and because he immediately escalated it to a case without. Nov. If you have a linked bank account, they will first take out any money in there. Explain the issue. Collections agencies often charge 20-40% of what they collect. All 3 they’ve kept the items and the full refund. Product is clearly unusable. Thinking the evidences I uploaded will be satisfactory enough for alibaba to weigh on my side, their final decision is a shocking revelation and proof that Alibaba Trade Assurance is nothing but a false assurance, to my experience that is. The seller put a fake tracking info showing completely different. They can't charge back what was refunded. thanks. Join for free Messages OrdersErikMalik. Generally, it’s considered a best practice to provide refunds for all canceled. Almost all platforms are vulnerable to chargebacks, because it’s not the. I hope you can still contact your credit card company and do a chargeback on this order. They'll even call you if you follow the steps. With each chargeback the issuer selects and submits a numeric reason code. However due to pandemic flight was canceled and there's travel ban, border closings and government mandated travel restrictions. Vendor harassing me over chargeback dispute. Chargeback is the process of a bank sending a back a debit or credit card transaction through Visa, MasterCard, Amex, etc. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . Your story doesn't add up as you can't get both Steam chargeback ban and Origin chargeback ban at the same time due to how whole system works, refunds, 2 weeks offered for you in Steam to do so. He waited until the very last moment that he could charge back, and did so (I'd probably guess in the range of $30,000-$40,000 in total). Alibaba offered me a small compensation while my supplier was about to offer me a full refund. You likely have been given a provisional credit, but the airline and hotel still each have 30 days (or 60 depending on the bank) to make their case of why your chargeback is uncalled for. If the dispute is valid, you will be asked to respond with your side within 5 days. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. Hey all, if a merchant attempts the delivery but it gets sent to the returns centre because the delivery failed due to incorrect address (even though i haven’t had this issue with any. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. Crypto has no chargebacks and you dont need them. Citigroup Inc. Now, on the front page of Coinbase it says that I owe an amount of $0. Huge buyer traffic: more than 40+ million active B2B buyers sourcing on Alibaba. After 2 weeks I got my money back, around June 2017. com, if either party submits their disputes to Alibaba. A dispute is an action, while a chargeback is a process. The only recourse you have is through your credit card company and a chargeback. To be 100% sure, the only way for an online merchant to win a chargeback for a card not present transaction is to do the following. E. It's ridiculous and not the intended purpose of chargebacks. Plus, PayPal offers zero protection for Friends and Family transactions anyway. You can absolutely get banned by getting a google/apple store refund. Honestly with how they did this delivery and lied about the signature being required. This is up from #5 in 2019. Provide the details of the bank you’re using. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions. A dispute is an action, while a chargeback is a process. When they arrived, they had stains all over them and were completely different than the samples we received. The customer's credit card company / bank makes the determination on the chargeback. Okay sounds good, thanks!!Article 2 When a dispute arises between the Buyer and the Seller after they have conducted an online sale and purchase of products transaction through the Alibaba. All Shopify does is submit the dispute information to the credit card company. If you refund the payment, the charge back is void. Touchgrasseatass • 1 yr. Does that buzz. What are the chances I'll get banned? Issues & Disputes. I bought $12k worth of stock over a 3 month period through a seller on Alibaba. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. After multiple transactions ask if you can go back to PayPal and send money as friends to save money on fees on both sides. 1. You can asked them to or you remove the card used to charge the Klarna payment. It’s pretty common. ago. 00 per kilo after. Also they wouldn't sue me because they are most likely in their teens to early twenties. Update: REFUND DENIED! The Alibaba refund claim response is below. Greetings, So recently my mom has purchaed jewelry through Alibaba and all her shipments have come in properly except the most recent one. Tried to prove it wasn’t us from our AMEX card but they don’t understand. Cool. ago It's not an easy process. The price is USD489 include shipping in our alibaba store . My package arrived in my city at the local post office (USA) on 06-03. If the person paid by Direct Checkout, then as long as you ship them with tracking and they're marked as delivered, Etsy's Seller Protections will protect you from chargebacks. The Reddit user, for example, bought a defective item online. Citi Rewards - Billing Disputes . Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. QP_marketnetwork • 10 mo. I opened a dispute with Citi and they initially denied my request stating that the goods would be received. A Visa debit chargeback is similar to traditional credit card chargebacks: a customer calls the bank with a complaint, and funds previously credited to the merchant go back to the cardholder. RedactedRedditery • 2 yr. Buyer to pay extra 325usd for boxes and pick up by 31-12-21 F) Additional money paid. We would like to show you a description here but the site won’t allow us. They can try and dispute it, but I can always find a way to win. We ended up going back to our original credit card processor because they actually work with us on chargebacks. Follow best practices for card-not-present transactions. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. You cannot process a chargeback. Everything was great at the beginning, seller was friendly and communicative. Vendor gets penalized for charge backs and can lose Visa (for example) as a payment option if they get too many chargebacks. When support gets back to you it's possible you will have to contact your bank to cancel the chargeback/reverse the dispute, after which it may take several days for your bank to let Discord know the dispute has been dropped. The case with PayPal was closed on December 15th, 2022. I asked Google to refund it within a day of it posting to my account and the Google rep refused. The listing was titled with “Bobblehead” and videos and pictures all showed moving heads. I'd advise trying to go down the. . Only the quotation. Respond to refunds quickly. 1688. com trade partner, our security team has already begun processing your case. I also know people that were outright banned by contacting their bank to chargebacks. Our supplier is refusing to refund us unless we send items back. ) you can just buy them off Alibaba in bulk. First, reach out to the company that sold the product or service to you. To make your case, Shopify will guide you through the process of supplying necessary evidence, mostly just some screenshots. •. Analytic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. Many utility providers, gyms and other companies also send people to collections on a regular basis after chargebacks and credit card companies work with them. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your chargeback will get rejected. Only the quotation. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your. Good luck! sabrinahached • 2 yr. The chargeback will force them to act. They'll just you a few bucks for the copy. ) I've won a chargeback before. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification documentation provided. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. There are several reasons why an issuer might decline a transaction. 98. A lot of laziness and bad workers can extend this months before a chargeback appears. This is a type of fraud called “friendly fraud” when people file chargebacks on legitimate purchases. Alibaba said Tuesday it will split its company into six business groups, each with the ability to raise outside funding and go public. Ordered custom bobbleheads from a vendor on Alibaba. For example, if I do the chargeback and Kickstarter then goes after the creator to get their money back, I don't want to screw him over. 18 hours ago · ReddIt. Trade assurance and wholesale order disputes. We opened a refund dispute and escalated it today. Skuggbane. Banks may also include customer claims on Checks, ACHs, etc under "Disputes". I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that. Only someone who works in a dispute department can process a chargeback. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. I'd advise trying to go down the chargeback route if you paid with a credit card. They held her money for 6 months. Give the seller a one star review and most importantly mention the denied refund. You can try to reach out to fb support and explain what happened and most likely they reimburse you but it can take up to 3 months. I generally wait 20 days but its personal preference. Most game companies don't bother to pursue legal action, so they simply ban your account. eilzaabeth Buyer + Seller • 1 yr. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. Contact your credit card issuer and provide this information: A detailed description of what you ordered. Many sellers on Alibaba have minimum orders set at around 250 - 500 pieces per order, and at a cost per unit of 10 - 25 cents per piece, that could make a potential order cost in the low 3 digits (let's say $150 before shipping). This development is a. Your online shop translated into 17 languages. Since my reputation on Airbnb is damaged, I am considering doing a chargeback for one month (of my more than two month stay). I’ve never done it before and don’t want to go overboard/underboard, and am not sure what to include. I messaged them and they said that I can just submit feedback. com is a terrible website-although much improved from a few yrs. Even with clear evidence it's unlikely Alibaba will issue a refund of any kind. Once the process is finished, DoNotPay will do the rest. Type "seller support" in your search bar on seller central home page and work from there. Be aware, regardless of if you win or lose, AirBnB policy is to cancel any credits that you have and ban you, with no appeal system. In the contract we agreed that products shall be shipped within 15 days after payment. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. Hello What happens if I disputed a charge of let's say $5 and then the bank returned the money to my account and started an investigation. It's a reversal of the transaction. 91%) stock has been on quite a roller-coaster ride over its history. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. Safe & easy payments. AMEX is already instantly approving chargebacks; I imagine the other banks will follow shortly. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. Short answer is yes Alibaba is legit. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. 9K. It was worth $900 and he paid me via cash app. Still, others use the two terms interchangeably. All are mainly Chinese goods and usually lower quality, hence the prices. From there support can help you refund the unwanted charge. (I learned this through dealing with morons on the internet. rebel1031. AliExpress is a China-based online store and a part of the huge Alibaba Group. Wrap everything up by answering several. VRBO has a chargeback team. If the above isn't an option, stop by your local police department and file a police report for theft. What a sham. The credit card used was my personal card. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. Membership provides significant benefits, including unique rewards, advantageous pricing options, excellent customer service, and numerous travel-related amenities. The merchant can decide to dispute the chargeback or accept it. Alibaba Group Holding is developing a native version of its workplace app, DingTalk, for Huawei Technologies’ HarmonyOS. My estimated delivery was 6-5-22. I was personally ripped off for $4,666 over three trades. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. I've performed a CC transaction and immediately the supplier. Not sure, either way, this Sony page with the included link, 'Restore account access', should get the process started. Order at risk of no refund even if Trade Assurance/pay through Paypal. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. Alibaba earn their money from yearly fees ($4000) from sellers and scammers, so the more scammers, the more money Alibaba makes. If it's a credit card it will be section 75 and the money will come from the credit card company Amex and I believe the furniture place should get to keep the money you paid. This. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. A guy we never saw before subbed to the channel and donated 60$ for 6 times. Indicate whether the goods arrived or not and the sum of refund you are claiming. A Guiding Light to AliExpress Refund Policy. Chargeback Nightmare.